Account health
A summary of key client-service indicators for the selected period.
Architecture and functionality: Account health
A summary of key client-service indicators for the selected period.
1. Statistics sections
Tabs lead to reports on conversation activity, invitations, employees, working hours, funnels, callbacks, marketing, request topics and the AI operator. Filters set the period and channels.
2. Indicators
The screen shows the share of missed conversations, average operator response time, rating, handled callbacks, invitation-driven conversations and the total number of conversations. Values are compared with the previous period of the same length.
3. Guidance
Each indicator includes a target, such as no more than 5% missed conversations and at least 90% positive ratings. Colour highlights problem and normal values.