Employee statistics
A table of each employee's results for the period and the latest client ratings.
Architecture and functionality: Employee statistics
A table of each employee's results for the period and the latest client ratings.
1. Metrics
Columns show accepted and missed conversations, transfers received, messages, time online, average response time, average duration, ratings and rating score. Each row covers one employee.
2. Employee data
The row for the owner, Madina, shows 1 accepted and 3 missed conversations, 13 minutes online and an average duration of 1 minute. Accepted values are green and missed ones red.
3. Client ratings
A note explains that clients rate a conversation after it ends. The Latest ratings block reports that there are no ratings for the selected period.