Operator tools
Cards with tools for chat routing, callbacks, CRM and multilingual communication.
Architecture and functionality: Operator tools
Cards with tools for chat routing, callbacks, CRM and multilingual communication.
1. Routing and callbacks
A new conversation goes to the free operator with the lowest load, and hand-off to a colleague takes one click. A timer on the callback card helps operators call back on time.
2. CRM and templates
Clients, deals and tasks sit next to the conversation, with custom pipelines and stages. Templates such as /hello, /price and /delivery speed up answers to frequent questions.
3. Languages and files
The widget in 8 languages detects the page and browser language and supports right-to-left text. Photos, documents, voice messages and videos up to 10 MB are exchanged both ways.