Platform features

Architecture and functionality: Platform features

A section showing how Kontakio brings chat, messengers, requests and the client base together.

1. Single list

Website messages, Telegram messages and call requests arrive in one window. Operators see the client's history and reply in a couple of clicks.

2. Telegram bot

A bot from @BotFather connects in a minute, after which clients write in Telegram. Replies are sent from Kontakio as text, photos and voice messages.

3. Replies from phone

Notifications about new and unanswered chats arrive in Telegram. The client can be answered right from there.