Widget for visitors
The open Kontakio widget over the kontakio.com home page: a visitor's conversation with an operator.
Architecture and functionality: Widget for visitors
The open Kontakio widget over the kontakio.com home page: a visitor's conversation with an operator.
1. Header
The widget header shows the operator Madina from the support team with her avatar. Icons search the conversation, expand the window, open a menu and collapse the chat.
2. Contacts
The form "Leave your contact details so that we can reply to you" is filled in with the name Farangis and confirmed with a Thank you button. A note explains that messages will no longer be lost and the reply will arrive in the chat and via the contacts provided.
3. Conversation
The visitor asks about delivering an air conditioner to Khujand, and after the Unread divider the operator replies that delivery takes 2–3 days and costs 50 somoni. At the bottom are the message field with emoji, attachment and voice input buttons and the Powered by Kontakio line.