Channels

Architecture and functionality: Channels

Connecting messengers and SMS, with their messages arriving in the shared conversation list.

1. Telegram

Clients write to a Telegram bot and operators reply from Kontakio. Three steps describe creating the bot via @BotFather, copying the token and connecting it.

2. SMS via ZudSMS

The channel sends SMS to a client straight from the conversation through a ZudSMS account. The form asks for the login, sender name and Security Hash, which is stored encrypted.

3. Scope and plans

A note clarifies that SMS are sent to Tajikistan numbers (+992). WhatsApp and Instagram are marked as coming soon.