Our in-house product LiveChat TJ has a new name: Kontakio. It is now an AI platform for customer communication, bringing website chat, Telegram, a CRM and artificial intelligence together in one window. The service runs on kontakio.com.
From LiveChat TJ to Kontakio
LiveChat TJ started as an online chat for websites. Since then the product has grown into a full customer communication platform, so we gave it a new name and a new domain: kontakio.com. Dushanbe Soft built the web dashboard, the embeddable widget, real-time messaging over sockets and the AI modules, as well as a mobile app that is coming soon to the App Store and Google Play.
What's new
Kontakio replaces a set of separate tools: chat, messengers, requests and the customer base work together.
- The AI operator answers customers on the website and in Telegram around the clock from your knowledge base and hands the conversation to a person when needed
- The AI assistant helps operators write, edit and translate replies, summarises conversations and prepares chat reports
- Multiple websites in one account, each with its own widget, settings, AI operators, templates and CRM
- Built-in CRM: clients, deals and tasks next to the conversation, with your own pipelines and stages
- A Telegram bot as a channel, notifications about new chats in Telegram and by email, and SMS to customers via ZudSMS
- Team chat for colleagues inside the dashboard
- A mobile app for iOS and Android to reply to customers from your phone, coming soon to the App Store and Google Play
- A widget in 8 languages (English, Russian, Tajik, Uzbek, Kazakh, Kyrgyz, Persian and Arabic) with right-to-left support
Who it is for and how to start
Kontakio suits companies that talk to customers through their website and Telegram, such as sales and support teams. To start, sign up and paste one line of code into your site; installation takes about five minutes.
- 7 days free, no bank card required
- Installation in 5 minutes: one line of code that works with WordPress, Tilda, Bitrix and Shopify
- Plans are paid from the account balance, including via Alif and SmartPay