Purpose of use

Architecture and functionality of purpose selection

The fourth step asks users to choose the main task they want to address with LiveChat. Three options with brief explanations appear in the card.

1. Lead generation

The first option focuses on turning website visitors into prospective customers. Its card has a green outline in the screenshot.

2. Sales and customer service

The other two options describe increasing sales and improving customer service. Their explanations refer to tracking deals, communicating and answering customer questions.

3. Chat preview

The configured widget remains on the right with operator details and the greeting. The screen presents the chosen purpose beside the current design; it does not demonstrate changes to service behaviour based on that choice.

4. Completing the stage

The indicator marks the first three steps complete and highlights the fourth. Back and a green Finish button appear below the card.

The screen helps identify the intended product priority. Brief explanations make the objectives easy to compare before completing setup.