Employees

Architecture and functionality: Employees

Team management: operator slots, chat distribution and automatic closing of conversations.

1. Plan slots

The top line shows 0 of 3 slots used on the Professional plan until 28.10.2027. The Add employee button opens the form for a new operator.

2. Chat distribution

In Manual mode, everyone sees Incoming and takes conversations themselves. In Automatic mode, a new conversation goes to the least busy online operator.

3. Auto-close

A conversation where the operator replied last closes by itself after the selected time, here 1 hour. If the client writes again, it returns to Incoming.