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Teamwork — Kontakio — AI Platform for Customer Communication

Teamwork

Features for internal team communication and a client card next to the chat.

Architecture and functionality: Teamwork

Features for internal team communication and a client card next to the chat.

1. Team chat

Groups and private staff messages work right inside the account, and colleagues are invited by link or email. The example shows the Work, Coffee break and Sales groups.

2. Client card

Status, tags, notes, a deal or a task are added in one click next to the chat. It also shows which page and which ad the visitor came from.

3. Messenger-style

Clients' voice messages and video notes play in a built-in player. Quoted replies, reactions, editing within 15 minutes and deleting for everyone are available.