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Closed conversations
An archive of finished conversations with the option to reopen a request.
Architecture and functionality: Closed conversations
An archive of finished conversations with the option to reopen a request.
1. Archive
The Closed tab keeps finished chats with the last message and date. The selected chat with Olga ended with the words "Got it, have a nice day!".
2. Status
A Closed label in the header and a Conversation closed note at the bottom replace the composer. A green Return to processing button reopens the request.
3. Client context
The card on the right keeps the client's details, note, deals and tasks. The visit block explains that details will appear once the visitor opens the widget on the website.