Communication channels
The page of communication channels that connect in the Kontakio account in a couple of minutes.
Architecture and functionality: Communication channels
The page of communication channels that connect in the Kontakio account in a couple of minutes.
1. Available channels
Website chat, a Telegram bot, Telegram notifications and email notifications are available. The widget is added to any website with one line of code and includes chat, callback and files.
2. SMS and AI
SMS messages reach clients on +992 numbers via a ZudSMS account. The AI operator answers from the knowledge base, hands complex questions to an operator and helps the team write replies.
3. Coming soon
WhatsApp Business and Instagram Direct are marked as coming soon. Their messages will arrive in the single Kontakio window alongside the rest.