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AI assistant — Kontakio — AI Platform for Customer Communication

AI assistant

The AI assistant page in the account: the feature is enabled and available to operators.

Architecture and functionality: AI assistant

The AI assistant page in the account: the feature is enabled and available to operators.

1. Add-on package

A banner headed "Reply faster and more clearly with the AI assistant" explains that AI writes replies, corrects and translates texts, summarises conversations and shows what clients ask about. An "Included in your plan" box states that the assistant is part of the plan and nothing needs to be bought.

2. Key benefits

Three cards describe a draft reply in seconds that the operator only has to check and send, translation into Uzbek, Tajik, Arabic and 20 more languages, and a report on frequent questions, disputes and demand for a day, week or month.

3. What the AI assistant can do

The block lists writing a reply for the operator from the conversation and company details, editing texts, translating correspondence, summarising conversations and reporting on chats. A limit of 40 AI requests per hour per operator is shown at the bottom.