App features
Six cards presenting the key features of the Kontakio mobile app for operators.
Architecture and functionality: App features
Six cards presenting the key features of the Kontakio mobile app for operators.
1. Alerts and conversations
The phone reports a new message, a transferred conversation or a colleague's message in team chat, even when the app is closed. Incoming, personal and archived conversations share one list, with website and Telegram side by side.
2. Handling requests
A conversation can be accepted with one tap, passed to a colleague, marked as spam or reopened. The client card shows the name, phone, email, website page and visit source, with calling or messaging available directly from it.
3. Team and sync
Team chat supports group and private messaging without third-party messengers. Signing in on the phone does not end the session on the computer, and messages and statuses sync instantly.