Notes, SMS and profile
Internal comments, SMS via ZudSMS, the operator profile and data protection.
Architecture and functionality: Notes, SMS and profile
Internal comments, SMS via ZudSMS, the operator profile and data protection.
1. Comments and SMS
Notes for colleagues stay in the conversation and are hidden from the client on both the website and Telegram. With a connected ZudSMS account, an SMS is sent to the client's phone right from the chat and stays in the history.
2. Operator profile
Each employee updates the photo, name and job title that clients see. Personal statistics show conversations in progress, today and this week.
3. Data under control
A separate card lists HTTPS, access separation, and export and deletion of account data on request. HTTPS and GDPR badges sit alongside.