AI add-on
A Kontakio add-on bundling the AI operator and the AI assistant for the team.
Architecture and functionality: AI add-on
A Kontakio add-on bundling the AI operator and the AI assistant for the team.
1. Terms
The add-on works with any paid plan and is already included in the Professional plan. It is enabled in the account in a minute and paid from the balance.
2. Operator assistance
The AI drafts a reply from the conversation and company details, and the operator reviews and sends it. It also checks grammar, rephrases and makes a reply friendlier or more formal.
3. Translation and reports
Client messages are translated into the operator's language and replies into the client's, including Uzbek, Tajik and Arabic. Conversation summaries and a chat report highlight frequent questions, disputes and demand.