Operator workspace

Architecture and functionality: Operator workspace

A demonstration of the operator workspace on the Kontakio website.

1. Tabs

The "Convenient for operators, clear for clients" section switches between the operator workspace, the website widget and widget settings. The workspace tab is active in the screenshot.

2. Conversation

The list is split into incoming, my and closed conversations. In the thread, the client Anna asks about delivery across Tajikistan and paying by card or via Alif.

3. Client card

The client's name, phone and email are shown on the right. The conversation header offers Spam, Transfer, Leave conversation and Close actions.