Monitoring an employee conversation

Architecture and functionality: Monitoring an employee conversation

Viewing an employee’s active conversation from the owner account.

1. Employee selection

The Test Employer group is expanded on the left with its active request selected. A yellow Monitoring badge appears beside the status in the header.

2. History and customer

The centre shows correspondence with the employee’s avatars. The right panel contains customer name, contacts and editing.

3. Reply identity

A yellow bar above the editor states that replies are written as Test Employer. Chat and Email modes remain available, making the intended sender explicit.