Employee reply in a conversation

Architecture and functionality: Employee reply in a conversation

An active conversation with a test employee’s reply.

1. History

The centre contains the greeting, initial visitor message, follow-up and the reply test. Colour and alignment distinguish the participants.

2. State

The header shows active status and a spam action. The incoming list reports no new conversations.

3. Reply and contacts

The customer card appears on the right. Chat and Email modes, input, attachments, emoji and sending are below.